Support
Common questions about the Dexo service.
Getting Started
What is Dexo?
Dexo is a super secure and private payment app that helps you keep your personal info safe when you make online payments.
How do I create an account?
On our website, tap "Get Started" and follow the prompts to enter your details.
Is my information secure?
Yes! We use bank-level encryption and security protocols to protect your personal and financial information. We never store your full card details.
Is there a mobile app?
No, not in the app stores however the app can be added to your homescreen via your browser.
Where is Dexo available?
Dexo is currently only available in Nigeria.
Account Management
How do I reset my password?
On the login screen, tap "Forgot Password" and follow the email instructions to create a new password.
How do I close my account?
Please contact support at help@dexofin.com and we will be happy to assist.
Payments
How do I send money to someone?
Tap the "Send Money" button, enter the recipient's bank and account number, the amount, an optional note, and confirm the payment.
Which payment methods does Dexo support?
Dexo supports several popular payment methods including card, bank transfer, and USSD.
Are there fees for using the app?
Instant transfers to bank accounts have a 5% fee.
How long do transfers take?
Transfers are instant and are available within minutes.
Can I cancel a payment?
No, transactions on Dexo cannot be cancelled or reversed. Please ensure you verify the recipient's bank details before making a payment.
Troubleshooting
Why was my payment declined?
Payments may be declined due to insufficient funds, suspicious activity, or account restrictions. Check your payment method and account status.
What should I do if I send money to the wrong person?
Contact the recipient directly to request a refund. If you can't reach them, contact our support team at help@dexofin.com for assistance.
How do I contact support?
You can contact Dexo support by emailing help@dexofin.com or by using the chat feature in our web app.